When you send the password reset file you will also need to send your order number or original delivery address so we can find your purchase.
If your Hikvision equipment has been purchased elsewhere you will need to contact your sub-distributor or Hikvision directly.
We can only reset your password for you if your equipment has been purchased from us directly.
If the pop-up requires encrypt file or key, please turn to method 3.This guide will show you how to export and email your password reset file, for your Hikvision camera system, to us, so we can assist in resetting your password. If the pop-up requires encrypt file, please turn to method 2. If the pop-up requires a security, code, please turn to method 1
You might see one of the three pop-ups.
Select the device and click Forget Password:
Open SADP Tool to search online devices.
Install the software on you computer (which is connected in the same local area as the device you are going to unlock.
Follow this link to download the software.
The following link will redirect you to Hikvision Portal
Download the SADP (Search for Active Device Protocol) software, in order to search through your subnet and display the most important information of devices, such like: name, ip address, serial number.
First of all you have to connect your device in your local area.
In this article we will explain how to reset the password of your Hikvision device. The vulnerability we`ve mention above as well as the new firmware are the main reason for users to forget their passwords and lock down the device they have. That made pretty easy for the hackers to access the device and lock it down.Ī year ago Hikvision updated the firmware and now the users are forced to choose a password containing at least one upper case letter and one number. Most of the users use standard passwords for their devices such as “admin” or as it is the case with Hikvision products “12345”.
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